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Technical Support Engineer

ID: von_48345823
Full time
Bucharest
Middle
13-03-2025
Employer Profile

Global software development company, well known in the digital area.

Responsibilities
  • Effectively communicate with internal customers via email, phone and other electronic methods to ensure high customer satisfaction.
  • Maintain excellent relationships with internal customers.
  • Learn our business process & technical stack (including but not limited to Power BI, PowerApps, SQL, Snaplogic, Anaplan, Jira and SharePoint) to perform in-depth troubleshooting to identify root cause while understanding the customer’s pain points and communicating with them in the manner most appropriate.
  • Triaging Support requests and being able to handle L1 and L2 issues.
  • Debugging of technical issues resulting from configuration / code and provide workarounds.
  • Create and maintain user guides / tech desk operation procedures / data dictionaries and other documentation.
  • Provide basic training to end users
Requirements
  • Previous experience in technical support or related field (2+ years).
  • Proven experience supporting enterprise software solutions, ideally SPM, SFA, CRM, PRM applications.
  • Preferred prior working experience on technologies like Power BI, PowerApps, SQL, Snaplogic, Anaplan, Jira and SharePoint.
  • Proficiency in English and very good written and verbal communication skills.
  • Excellent organizational skills with the ability to prioritize, manage, multi-task and execute projects multi-functionally.
  • Excellent analytical skills and the ability to explain sophisticated concepts simply.
  • University degree with 3-5 years of relevant domain experience
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