Maintain and improve the customer’s network and provide technical support, fault investigation, troubleshooting. Be responsible for the Operation, Maintenance and Performance of the customer network. Keep the performance of system resources at optimum level by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA. Perform proactive actions in order to prevent system failures and related impacts on customer services. Take full responsibility for configuration changes introduced in the systems and keep the resources configurations and status under control. Contribute in the creation and improvements of monitoring alarms and procedures/routines. Business hours schedule with rotation of 24x24 on-call shifts.
This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. ›Interfaces: primarily interacts with FO engineers and BO engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager. › Work in an international environment, with customers and suppliers. › Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training etc).