Fixed Data Core OSS Operations with Italian

ID: von_55655366

Full time

remote

Middle

20-12-2022

Responsible for the maintenance of the company´s fixed network provisioning platforms. The OSS Provisioning Platforms implement the processes that execute the flow of technical orders for customer activations. Manages the maintenance of these applications and all related services; ensures the correct status of provisioning orders running on managed systems, addressing any problems locally or involving the relevant groups. Performs configuration, analysis, and troubleshooting activities, as part of the second-level support. Supports engineering teams in the implementation of new features and services, ensuring that the implementation reflects resilience, monitoring, and security standards. Defines guidelines and implements troubleshooting activities, and performs preventive maintenance routines to ensure service continuity and resilience. Prevents service failures and avoids interruptions, mainly through automated controls.

Responsibilities

 Define a schedule for details of activities on production;
 Provide technical knowledge of technology areas and identify opportunities for training to increase the skills;
 Organize the activities of analysis required and build any checklist;
 In presence of software bugs and/or issued procedures, interface with the Engineering Departments for the analysis of the same;
 If the bug is identified as own to the vendor, to open a defect to the vendor with appropriate severity;
 Identify a workaround to handle any faults even in a massive way and proceed with any massive sanity;
 Optimize daily activities, creating among other things the report with a view to preventing problems and making efficiency on work processes;
 Support any checks requested by third parties and any subsequent troubleshooting including through the execution of joint work;
 Incident and problem management & preventive maintenance;
 Interface toward engineering and delivery teams.

Requirements

 Application Servers and Middleware operation;
 Scripting Languages (shell script or Python, etc.);
 SQL/PLSQL & basic skills of Database Administrator;
 Familiarity with Unix, Linux, and basic HA/Virtualization;
 Expertise in analysing errors in logs on apps/system level;
 Availability to on-call service and night activities;
 Problem-solving and attitude to managing emergencies;
 English and Italian (spoken and written);
 2 years of experience in Application Operations;
 1-2 years of experience in Network/IT maintenance activities;
 University degree: Faculty of Electronics, Telecommunications, and Information Technology.